Shipping Policy

Thank you for shopping with us! We are committed to making your shopping experience as smooth and enjoyable as possible. Please review our shipping policy below to understand how your order will be processed and delivered.

1. Order Processing

Orders are typically processed within 2–5 business days after your order is placed.

During busy periods, holidays, promotions, or unexpected circumstances, processing may take a little longer. Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

2. Shipping Times

Delivery times vary depending on your location, shipping method, product availability, and the carrier handling your package.

Estimated delivery times are:

• United States: 7–20 business days

• Canada: 10–25 business days

• United Kingdom: 7–20 business days

• Australia & New Zealand: 10–25 business days

• Other International Locations: 10–30 business days

Please note that these are estimated delivery times, not guaranteed delivery dates. Delays may occur due to customs, weather, carrier disruptions, high order volumes, or other circumstances outside our control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery address, the products in your order, and the available shipping options.

From time to time, we may offer promotional or free shipping on selected products or orders.

4. Tracking Your Order

Once your order has been shipped, you may receive a tracking number by email.

Please allow several business days for tracking information to become active after shipment. Tracking updates may occasionally take time to appear while your package is being transferred between shipping facilities or carriers.

5. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Any customs duties, taxes, or additional fees that may apply are the responsibility of the customer unless otherwise stated at checkout.

Customs processing can also cause additional delivery delays that are outside our control.

6. Incorrect or Incomplete Shipping Information

Please make sure your shipping address and contact information are correct before completing your purchase.

If you provide an incorrect or incomplete address and your package is returned, additional shipping costs may apply to have the order resent.

If you notice an error in your shipping information immediately after placing an order, please contact us as soon as possible. We will do our best to assist you, but we cannot guarantee that changes can be made once an order has entered processing or shipment.

7. Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and delivery procedures.

If your tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, your building's reception area, or the carrier.

For packages that appear to be lost or significantly delayed, please contact us so we can help investigate the shipment.

We are not responsible for packages that are confirmed as delivered to the shipping address provided at checkout.

8. Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide photographs of the damaged packaging and product.

We will review the situation and work with you to determine the appropriate solution in accordance with our return/refund policy.

9. Multiple Items in One Order

If you purchase multiple products, your items may occasionally arrive in separate packages. This can happen when products are shipped from different fulfillment locations or through different shipping services.

If you receive one package before another, please allow additional time for the remaining items to arrive.

10. Delivery Delays

While we work to provide reliable shipping, we cannot guarantee specific delivery dates.

Delivery may be delayed because of:

• Customs processing

• Weather conditions

• Carrier disruptions

• Holidays and peak shopping periods

• Incorrect address information

• High shipping volumes

• Government restrictions

• Unforeseen transportation issues

We appreciate your patience and understanding when delays occur.

11. Contact Us

If you have questions about your order or shipping, please contact our customer support team through our Contact Us page.

When contacting us about an existing order, please include your order number so we can assist you more efficiently.